Safety & Privacy Tips

Account & Access Safety

• Never share your DIGAMS password or login credentials.
• Always log out after using a shared device.
• Use strong passwords with letters, numbers, and symbols.
• Enable multi-factor authentication (MFA) where available.
• Report any suspicious account activity immediately.

Patient Data Protection

• Only access patient records required for your work.
• Confirm patient identity before entering or viewing records.
• Avoid discussing patient information in public spaces.
• Do not take screenshots or photos of patient records.
• Ensure patient data is entered accurately and completely.

Device & System Safety

• Keep your device locked when unattended.
• Do not install unauthorized software on work devices.
• Ensure devices used for DIGAMS have updated security patches.
• Avoid using public Wi-Fi when accessing sensitive information.
• Immediately report lost or stolen devices.

Laboratory & Diagnostics Safety

• Verify patient and sample identifiers before submission.
• Ensure samples are labeled correctly before dispatch.
• Confirm test requests before submission to laboratories.
• Handle laboratory results confidentially.
• Escalate abnormal or critical results promptly according to facility protocols.

AI Decision Support Safety

• DIGAMS AI recommendations support — but do not replace — clinical judgment.
• Always consider patient history, allergies, and local guidelines.
• Review AI suggestions carefully before prescribing treatment.
• Escalate uncertain or high-risk cases appropriately.
• Report potentially inaccurate recommendations through approved feedback channels.

Connectivity & Offline Use

• Ensure synchronization occurs after offline use.
• Confirm successful upload of patient records and laboratory requests.
• Avoid duplicate submissions during unstable internet connectivity.
• Notify support if records fail to sync properly.

Incident Reporting

Immediately report:

• Unauthorized access to records
• Suspected data breaches
• Incorrect patient matching
• Missing laboratory results
• System misuse or suspicious behavior

Compliance Reminder

Use of DIGAMS is governed by the:

• Data Protection and Privacy Act, 2019
• Facility confidentiality obligations
• Impala Healthtech Research Limited security policies

Other High-Trust Clinical Safety Messages

• “Antibiotic stewardship begins with accurate diagnostics.”
• “Better data supports safer treatment decisions.”
• “Secure data handling protects both patients and health workers.”
• “Timely diagnostics improve patient outcomes and reduce antimicrobial resistance.”